ticketCategorizeTool

1. Install the package

npm install @tpmjs/ticket-categorize

pnpm add @tpmjs/ticket-categorize

yarn add @tpmjs/ticket-categorize

bun add @tpmjs/ticket-categorize

deno add npm:@tpmjs/ticket-categorize

2. Import the tool

import { ticketCategorizeTool } from '@tpmjs/ticket-categorize';

3. Use with AI SDK

import { generateText } from 'ai';
import { openai } from '@ai-sdk/openai';
import { ticketCategorizeTool } from '@tpmjs/ticket-categorize';

const result = await generateText({
  model: openai('gpt-4o'),
  tools: { ticketCategorizeTool },
  prompt: 'Your prompt here...',
});

console.log(result.text);

Use Case

Use this tool to automate support ticket triage, route tickets to the right team, prioritize urgent issues, and improve support efficiency.

Limitations

Categorization is keyword-based. For complex tickets, consider AI-powered classification. Routing suggestions are generic and should be customized to your organization.

Examples

• Automatically categorize incoming support tickets
• Prioritize critical bugs and outages
• Route tickets to appropriate support teams

Signature

(ticket: { id: string; subject: string; createdAt: string; description: string; customerEmail: string }) => Promise<unknown>

Tags